The DVLA

The Driver and Vehicle Licensing Agency (DVLA) is responsible for handling and creating over 49 million driver records and 40 million vehicle records in the UK. The DVLA uses this information to make sure the right drivers and vehicles are taxed as efficiently as possible.

DVLA responsibilities

The DVLA is responsible for:

• Recording driver endorsements, disqualifications, and medical conditions
• Issuing photocard driving licences
• Issuing vehicle registration certificates to vehicle keepers
• Taking enforcement action against vehicle tax evaders
• Registering and issuing tachograph cards
• Selling DVLA personalised registrations
• Helping the police and intelligence authorities deal with crime
• Providing anonymised data to those who have the right to use the service

What information does the DVLA have about you?

The DVLA have various types of information about you to carry out the many things that they do. This information includes name address, date of birth, photograph, entitlement to drive, penalty points, disqualifications, convictions and any medical information they may need.

There are over 200 health conditions that you may have that will need to be disclosed to the DVLA.

The DVLA sharded driving licence service is used when drivers are asked by employers, car hire firms or insurance companies to share their driving record. This can also be used to see what vehicles you are entitled to drive, see and penalty points or disqualifications you have. To be able to share your driving record you will have to get a code that will be valid for 21 days. To get the code you will need to give your driving licence number, national insurance number and postcode on your driving licence.

DVLA vehicle details

The DVLA can also give you details about a vehicle, such as:

• Vehicle tax rate
• vehicle colour
• CO2 emissions
• Year and manufacture
• Engine size
• Date of first registration
• Fuel type
• Weight
• V5C issue date
• MOT expiration date
• SORN status

How to contact the DVLA

Phone

If you would like to contact the DVLA regarding vehicle tax or SORN, call 0300 790 6802
If you would like to contact the DVLA regarding driver licensing enquiries, call 0300 790 6801
If you would like to contact the DVLA regarding vehicle registration and V5C certification, call 0300 70 6802
If you would like to contact the DVLA regarding driving and medical issues, call 0300 790 6806
If you would like to contact the DVLA regarding employer driver check, call 09061 393 837

Contact form

Click here to contact the DVLA via the contact form on GOV.UK The DVLA contact form has different options for you to choose from so that you can get to the relevant department you are trying to find with ease.

Post

If you wish to contact the DVLA via post you will need to select the most relevant option for you.
Vehicle tax and SORN - Vehicle Customer Services DVLA Swansea SA99 1AR
DVLA driver licensing enquiries - Drivers Customer Services Correspondence DVLA Swansea SA6 7JL
Vehicle registration and V5C certificates - Vehicle Customer Services DVLA Swansea SA99 1AR
Driving and medical issues - Drivers Medical Enquiries DVLA Swansea SA99 1TU

When contacting the DVLA you will need to wait for a certain amount of time for it to process depending on the application. For example, for a SORN confirmation by phone it may take up to 4 weeks, a vehicle tax refund by phone or online may take up to 6 weeks and all DVLA applications by post may take up to 6-8 weeks.